The biggest downside is support - taking away Google services about half a year after the release is disappointing, while not providing in-house alternatives is CRIMINAL. For instance, video calls via Google Duo was a marketing point, and when you equipped yourself with one of just a handful of supported cameras an update happened, and there was basically zero functionality for that camera, because it's impossible for such a company as Samsung to make an app for video calls when they got into a beef with Google, apparently... Another functionality taken away by updates was wireless Q-symphony feature. While I myself quickly switched to HDMI cable because wireless connection was audibly worse to the point it caused me headaches - probably due to mixed latency issues, I can see how someone who bought the system for that wireless feature would be pissed, since it also was a marketing point. Via cable it works very well, though. The image required a lot of adjustments to my liking and the menu accessibility for that is awful, it is annoying in general. While the color saturation is indeed impressive, I was disapointed with overall brightness for a mid-sunny living room, dark scene detail even at dark, and reflections. Watching sandstorm scenes in Dune 2 in daylight was the epitome of that. Overall I don't regret buying that TV, but I am sure the brand would be capable of more on the user experience front.