Audio Streamer

Critical Firmware Update Ensures Continued Operation of Chord Poly

Critical Firmware Update Ensures Continued Operation of Chord Poly

By: CE Critic - Buy Better Tech

Chord Electronics has issued a mandatory firmware update (v3.2.4) for its popular Poly wireless music streamer. This update is vital for all Poly owners as it involves a change in the underlying server infrastructure, which will affect the future functionality of your device. Let's delve into the details and how to get your Poly up-to-date.

Understanding the Chord Poly

The Chord Poly is a unique add-on designed primarily for the company's acclaimed Mojo and Mojo 2 DACs (digital-to-analog converters). Its core purpose is to elevate these DACs into full-fledged wireless streaming systems. The Poly allows you to tap into high-resolution services like Tidal and Qobuz, as well as music stored on your local network, all without the hassle of cables. This ingenious combination has garnered the Poly significant praise, as reflected in its 89% CE Critic Score.

Why This Update is Essential

This latest firmware update isn't about flashy new features; instead, it's about addressing a behind-the-scenes change in the servers that support the Poly's functionality. Failure to update could eventually lead to your Poly becoming inoperable. Think of it like essential maintenance to keep your device running smoothly.

Important Note: Before updating your Poly, ensure you have downloaded the most recent version of the GoFigure app, Chord's configuration software. The required versions are v1.2.133 for Android and v2.12 for iOS.

How to Update Your Poly

Chord has aimed to make the process as painless as possible. Here's what you need to do:

  1. Get the GoFigure App: If you haven't already, download the GoFigure app from the Google Play Store or Apple App Store.
  2. Connect to Poly: Turn on your Poly and connect your smartphone or tablet directly to the Poly's Wi-Fi hotspot (the network name will typically start with "Poly").
  3. Open GoFigure: Launch the GoFigure app. It should automatically recognize your connected Poly.
  4. Check for Update: The app should prominently display the availability of the firmware update. Follow the on-screen steps to download and install the new firmware.

Crucial Reminder: Maintain a power connection to your Poly throughout the entire update process. Avoid disconnecting it or interrupting the update, as this could potentially lead to problems.

Additional Resources and Support

  • Poly FAQ: If you'd like more detailed instructions with visual aids, the Poly FAQ page on the Chord Electronics website ( offers a step-by-step walkthrough.
  • Chord Electronics Support: Should you encounter any problems during the update process, don't hesitate to contact Chord Electronics support directly via email: [email address removed]

The Value of Staying Up-to-Date

While it might feel like a minor inconvenience in the moment, firmware updates like this are critical. They not only safeguard your device's functionality but frequently patch security issues and improve compatibility with the ever-changing ecosystem of music streaming services and technologies. Taking a few minutes for this update grants peace of mind, knowing your Chord Poly will continue to perform flawlessly in the long run.